Refund Policy
Our commitment to your satisfaction
30-Day Money-Back Guarantee
We stand behind FitBack and want you to be completely satisfied with your subscription. That's why we offer a 30-day money-back guarantee on all paid plans.
If you're not satisfied with FitBack for any reason within the first 30 days of your subscription, we'll provide a full refund, no questions asked.
Refund Eligibility
✅ Eligible for Full Refund:
- • Requests made within 30 days of initial subscription
- • Pro Plan and AI Coach subscriptions
- • First-time subscribers
- • Account in good standing (no violations of terms)
⚠️ Partial or No Refund:
- • Requests made after 30 days from subscription start
- • Free plan (no payment to refund)
- • Accounts terminated for terms violations
- • Previously refunded subscriptions
How to Request a Refund
📧 Contact Support
Email us at support@fitback.app with:
- • Your account email address
- • Subscription details (plan type, start date)
- • Reason for refund request (optional but helpful)
We typically respond within 24 hours and process refunds within 3-5 business days.
Subscription Cancellation
You can cancel your subscription at any time from your account settings or by contacting support. Here's what happens when you cancel:
Immediate Cancellation
Access to paid features stops immediately. You'll be switched to the free plan.
End of Billing Cycle
Access continues until your current billing period ends, then switches to free plan.
Note: Cancellation is different from requesting a refund. If you cancel within 30 days and want a refund, you'll need to specifically request one via email.
Refund Processing
⏱️ Timeline
Request Received
We confirm receipt within 24 hours
Review Process
1-2 business days for eligibility verification
Refund Issued
3-5 business days back to original payment method
Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using FitBack, we may extend the refund period or provide service credits.
Medical Circumstances
In cases of medical issues that prevent training, we may consider refunds beyond the 30-day period on a case-by-case basis.
Service Changes
If we make significant changes to paid features that materially affect your experience, we may offer refunds regardless of subscription duration.
Questions?
Have questions about our refund policy or need help with your subscription? We're here to help!
Last updated: September 29, 2025